Healthcare in Hippocrates’ Shadow
Summary By: David Newman
The difference between bad care and good care, between a confrontation and a satisfying encounter, is in a single turn of phrase. It all comes down to simple word choices.
David Newman presents a talk on practising medicine the way we want to rather than the way we feel we have to driven by better patient-doctor communication.
Newman uses the clinical example of ‘Strep-throat” to build a case against using antibiotics and at the same time meeting all the patients expectations. He sets out some clear steps towards communicating with the patient which include empathising with and acknowledging their illness. By partnering with the patient and showing them you are on their side you can then easily explain your treatment choices, while still ensuring high patient satisfaction with the consultation